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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
Web Application for Making Predictions of a Call Centre
 Mička, David ; Hynek, Jiří (referee) ; Bartík, Vladimír (advisor)
The goal of this thesis is to create a web application for creation of call centre predictions. The app should be able to replace current solutions that are in use in the daily operation of Kiwi.com s.r.o. The app should be more intuitive and easier to use and maintain than Verint or the spreadsheet solution of doing predictions. It should also have enough options for creation of tactical forecasts that allow the company to react on upcoming situations and should help set realistic expectations for the management of our customer centre.
Detailed record
Web Application for Making Predictions of a Call Centre
 Mička, David ; Hynek, Jiří (referee) ; Bartík, Vladimír (advisor)
The goal of this thesis is to create a web application for creation of call centre predictions. The app should be able to replace current solutions that are in use in the daily operation of Kiwi.com s.r.o. The app should be more intuitive and easier to use and maintain than Verint or the spreadsheet solution of doing predictions. It should also have enough options for creation of tactical forecasts that allow the company to react on upcoming situations and should help set realistic expectations for the management of our customer centre.
Detailed record

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